Tuesday, May 28, 2013

QSFB and FSFB

This is Disney's fancy way of saying waiter/waitress.  I decided to put these two roles together because they are very similar and only have a few differences between the two.

QSFB stands for Quick Service Food and Beverage while FSFB stands for Full Service Food and Beverage.  These are by far the most busy roles as you will be dealing with guests throughout your entire shift and things can get kinda hectic.

For QSFB, I couldn't find a specific list of responsibilities but it pretty much entails fast food working conditions like a McDonald's or a Taco Bell, but Disney style!  You would either be working a cash register or in the back preparing the food.  SUPER BUSY.  I can not stress that enough.  This is a role that has a lot of multi-tasking and focus involved.  You need to be ready to take orders and keep the line moving.  Rush hours can be killer and understandably a lot of people don't want to work this position at Disney when they can just stay home for the summer in the same working conditions (minus thousands more people).  I know that in Disneyland Quick Service also works food carts, but the information regarding WDW and this role is vague.  Don't count on it.  I've heard rumors the QSFB gets paid the most because it is so crazy....but those are just rumors.  If anyone has some hard evidence concerning pay rates please comment or send me a message!

Full Service is comparable to working in a sit-down restaraunt except with that special touch of Disney magic.  Customer Service is HUGE and the customer is always right you know.  You will have to deal with all of the worst possible scenarios and with a smile on your face!  This is a highly sought after role because of TIPS!  Disney is known for having expensive food and if you do your job well, expect some nice tips!  Really helps with the low wage Disney is paying you in the first place and it never hurts to have some pocket change.

Responsibilities for FSFB may include:
  • Greeting and seating Guests in restaurants
  • Managing a seating chart and resolving Guest situations
  • Cash handling - both manual and using computerized registers
  • Rolling silverware, folding napkins, and keeping area stocked
  • Light cleaning, multi-tasking
  • Standing for extended periods, working outdoors
Here is a massive list of all of the places you could work if you were assigned the role of QSFB or FSFB, take a gander: 

Magic Kingdom Dining:

Epcot World Showcase Dining: 

Epcot Future World Dining: 
Disney's Hollywood Studios Dining:

Animal Kingdom Dining: 

Blizzard Beach Dining:

Typhoon Lagoon Dining: 

Walt Disney World Resort Dining

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