Concierge

Concierge is one of the most competitive positions in the College Program and for good reason!  Having concierge experience looks great on your resume and can be a good job boost with Disney especially if you are looking for a seasonal or full-time hire after your college program not to mention the experience would be invaluable if you were applying for a PI (professional internship) with Disney that had anything to do with hospitality or hotel management.  

People like to think that this position is only available to Hospitality majors and the life, but there are several CPs who have little to no experience as well as IP (international students) who work this role as well.  If you have the initiative to learn and good public relation skills then you would be a great fit!  

Responsibilities may include:

• Completing check in/check out process for concierge club-level guests by inputting and retrieving information from resort computer system
• Proactively greeting guests, exhibiting the expected high level of Disney show quality, often times interacting with VIP's, celebrities, and executives
• Creating individualized ticket packages
• Being comfortable in a strong sales environment
• Making reservations and handling any special requests from guests
• Handling cash and other forms of payment, including foreign currencies exchange
• Maintaining cleanliness of common guest living/dining areas within concierge club-level
• Assisting with luggage and other deliveries to guest rooms
• Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quantity
• Partnering with property VIP tour guides

Concierge is a fairly small role and you can be placed at any resorts. They have one of the longest training periods of any role: a week at Disney U then a week of on the job front desk training. After you do front desk for a few weeks you will be scheduled for concierge training! Which means back to Disney U then even more on the job training! They handle a lot of ticket sales and dining reservations, and guests tend to come to us with their complaints so its almost like resort guest relations sometimes. The Concierge role has only been around since Fall 09 or so which might be why there's not too many alums out there with information about the role.

Here is an example of your training schedule for Concierge:

Week 1 - 4 days of classes at DU and 1 day property orientation
Week 2 - 5 days of training
Week 3 - 2 more days of training, 3 days on your own at the front desk
Week 4 & 5 - 2 full weeks on own
Week 6 - First 2 days will be at Front Desk, then Concierge training. This is lucky though, you are moved onto Concierge once a class is available and sometimes you will have to wait as long as 8 weeks before you are scheduled to train.

Concierge desks are only open from 7am-10pm, so you won't be working earlier than 6:45 am or later than 10:30 pm. You'll have between 6-8 hours a day and will work 4-5 days a week (during slow season I had a few weeks where I had three days off).

I highly recommend reading the trip report written by Jess on DisBoards.  She is working Concierge right now in WDW and she loves it.  Not too much info about the job after she talks about training, but you can get a feel of her hours and days off from work and she performs most of what is already listed above.  She obviously finds a lot of time to visit the parks so don't worry about not being able to have fun while you're down there!